There are two main reasons that can cause unaccounted sales to occur:
- When the system cannot automatically link the sale to a catalog item (an asset or product).
- When the system identifies the sale but cannot find a valid contract. For example, if the only contract associated with the asset in the sale had an end date preceding the sale, or the agreement does not display a deal term.
There is a dedicated page in the Report run to address this called Unaccounted Sales to resolve this problem. You can fix the unaccounted sales by importing Fixes or manually indicating the asset, product, or contract corresponding to the sale.