Introduction
This article explains why certain Digital Service Provider (DSP) reporting in your statements, as well as royalty payments, may have been delayed. Understanding these differences will help you anticipate when to expect DSP reporting data and when to receive royalty payments through FUGA.
Why DSP Reports May Be Delayed
FUGA retrieves DSP reports as soon as they are made available, but several factors can cause delays:
- DSP reporting delays: A DSP may postpone report publication due to internal processing issues.
- DSP payment delays: Some DSPs release reports only once their internal payments are confirmed, which can extend reporting windows.
- Irregular reporting cycles: Certain DSPs do not adhere to a fixed reporting schedule, making delivery times less predictable.
Why Royalty Payments May Be Delayed
Royalty payments depend on both the receipt of DSP funds and banking processes. Delays can occur for the following reasons:
- Banking details: Outdated or incorrect bank details can prevent timely transfers.
- Non-SEPA payments: Payments outside the SEPA (Single Euro Payments Area) region may require 1–5 additional business days for processing.
- Payout threshold: The royalty balance has not yet met the threshold of a hundred euros.
Troubleshooting Steps
1. If the payment delay extends beyond the expected window, contact your FUGA representative or reach out via finance@fuga.com.
2. If a DSP reporting delay extends beyond the expected window, contact your FUGA representative or reach out via royalties-support@fuga.com.
Related Notes
- For DSP-specific reporting cycles, see our guide on Understanding Digital Service Provider Reporting Cycles.