Introduction
This article explains how to monitor and interpret the delivery status of a release within the FUGA Interface. You will learn how to locate delivery updates per Digital Service Provider (DSP), access detailed delivery logs, and understand each status label used by the system.
Accessing Delivery Status in the FUGA Interface
To view the delivery status of your release:
- Navigate to the Product Page of the relevant release in the FUGA Interface.
- Open the Product Delivery Instructions tab.
- The list displays delivery status per Digital Service Provider (DSP).
To investigate further:
- Click on the auto-generated link under the History tab. This opens a detailed view of all delivery steps associated with that release and DSP.
Delivery Status Definitions
Below is a list of available delivery statuses and their meanings:
Delivered Your release has been successfully delivered to the Digital Service Provider.
Queued Delivery Your release is currently under review by the FUGA Content Team. Once verified, delivery will proceed shortly.
Rejected at Quality Control The release did not pass Quality Control (QC) and requires updates before it can be delivered. This may be due to metadata issues, unsupported content, or DSP-specific requirements.
- If you have not yet received detailed correction instructions, contact support@fuga.com.
Canceled Delivery The delivery to the Digital Service Provider has been canceled. For clarification, contact support@fuga.com.
Stalled Delivery The release could not be delivered due to temporary ingestion issues on the DSP's platform. Once the issue is resolved, the delivery will be retried automatically.
Queued Takedown A takedown has been requested and is queued for processing. This status appears before the takedown is executed.
Taken Down The release has been removed from the Digital Service Provider.
Related Notes
- Delivery status can vary per DSP, even for the same release.
- You can view DSP-specific delivery history directly from the History tab for detailed timestamps and delivery logs.
For help understanding DSP-specific rejections or to request delivery clarification, contact your FUGA representative or reach out via support@fuga.com.